Customer Feedback Report Was your Taxi on time? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Was your journey comfortable? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Was the driver helpful? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Was the vehicle clean? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Was the driver clean and tidy? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
What was the drivers average speed like? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Did you reach your destination on time? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Was your fare value for money? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Were the call centre staff helpful? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Were the call centre staff polite? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Was you call answered quickly? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
How was our text Back Service? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
Were you kept informed of delays? 5: Excellent 4: Very Good 3: Good 2: Fair 1: Bad
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